For all posted web forms a ticket will be produced. This ticket will be sent through email to the user and to the website administrator (or the CC email address set up in the web form). It will also be stored in the administration portal and will show in the Dashboard when new and unseen.
Each ticket can be opened or closed by an administrator or any user with the appropriate permissions. This helps staff to track the status of each ticket and leave notes if necessary. Once a ticket has been looked at the bold status will be removed.
Tickets can not be replied to from within the system itself, but by clicking on the Email link you can reply to the ticket through your regular mail client and the ticket ID will be automatically placed in the subject